Problems?

Topics about solutions to common problems.

Version 4 - Having trouble syncing?
Issue: When using Evosus Mobile Services version 4, there was an issue with syncing mobile data on 3/14/2018 to 3/16/2018. This issue was resolved on 3/16/...
Thu, 13 Sep, 2018 at 7:41 AM
Route Sheet and Mobile App Task Order Not Numerical
Issue: Service Tasks are not appearing in sequential, numerical order on Routes Sheets, the calendar or the mobile app. Resolution: Please review the ...
Thu, 13 Sep, 2018 at 7:50 AM
Mobile Devices Cannot Sync
Issue: There may be times where techs cannot sync their phones with the corporate server.   - The following are common reasons why syncing will not work. ...
Fri, 16 Nov, 2018 at 10:47 AM
Failed To Upload Images
Issue: Images are failing to upload  Resolution: Try the following if you're having trouble uploading images. #1 Connect to Wi-Fi - You might...
Thu, 13 Sep, 2018 at 9:23 AM
"Not Enough Storage" Error in Event Viewer
Issue: Evosus Mobile Windows Service is not running, therefore preventing successful sync.   In this particular scenario, the problem will also prevent ot...
Thu, 13 Sep, 2018 at 9:28 AM
Tech Schedule Not Showing on App
Issue: I have set up a new employee with the Evosus Mobile App but for some reason when I sync data, everything goes okay, no error messages, but the jobs ...
Thu, 13 Sep, 2018 at 9:33 AM
Evosus Mobile Error "Socket Connection was Aborted"
Issue: Evosus Mobile unable to communicate with the corporate server. Error below:   Event Viewer Log Error: SyncSub.Connect: Exception=The socket connec...
Thu, 13 Sep, 2018 at 9:36 AM
Application Error - (file://android_asset...)
Issue: The error message in the screenshot below means Evosus Mobile Services timed out while loading.  Resolution: Usually, this means your internet ...
Thu, 13 Sep, 2018 at 9:39 AM
Mobile "Path Not Found"
Issue: "Path Not Found" error code  Resolution: This error code means the company is not properly configured for Mobile. Two changes:...
Thu, 13 Sep, 2018 at 9:42 AM
Index - Undefined
Issue: Evosus Mobile displays index - Undefined when Syncing. Not all or no tasks come to the phone. Resolution: Check your Site Profile & Se...
Thu, 13 Sep, 2018 at 9:53 AM